Privacy policy

Effective from: 9-2-2026

At Gemsure, your privacy is very important to us. We want you to feel safe and secure when you visit our website, place an order, or share any personal information with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.

By visiting our website or using our services, you agree to the terms of this Privacy Policy.

1. What Information We Collect

When you visit our website or place an order, we may collect the following information from you:

  • Name

  • Phone number

  • Email address

  • Shipping address and billing address

  • Payment details (only through secure payment gateways, we do not store card numbers)

  • Product preferences or customization details

  • Communication messages (WhatsApp, email, or support chat)

  • Website usage data (such as pages visited, time spent, etc.) through cookies

We only collect the information we need to serve you better and to complete your orders safely and correctly.

2. Why We Collect Your Information

We use your information to:

  • Process your orders and deliver your jewellery

  • Contact you about your order or respond to your questions

  • Send updates about new collections, offers, or product launches (only if you agree)

  • Improve our website and shopping experience

  • Keep records for legal and tax purposes

  • Prevent fraud or misuse of our website

We will never use your personal details for any illegal or harmful purpose.

3. How We Protect Your Information

Your safety is our priority. We take the following steps to protect your data:

  • We use SSL (Secure Socket Layer) encryption to protect your data during transactions

  • Your payment is processed through safe and verified payment gateways

  • We do not store any sensitive payment information like full card numbers or CVVs

  • Only authorized staff can access your information, and only when needed

  • We keep our systems updated and follow good security practices

Despite our efforts, no online system is 100% secure. But we promise to act quickly and responsibly if there is ever a data issue.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to anyone.

We may only share your data in the following situations:

  • With our delivery and courier partners to ship your product

  • With payment service providers to complete transactions

  • With government authorities if required by law

  • With our trusted technical team who manage the website and help keep it secure

All these partners follow strict privacy and security rules.

5. Cookies and Tracking

Our website may use cookies to improve your browsing experience. Cookies are small files that help the website remember you and your preferences. These help us:

  • Show products you like

  • Speed up your next visit

  • Understand which pages are popular

You can choose to turn off cookies in your browser settings, but some website features may not work properly without them.

6. Your Rights

As our customer, you have full control over your information. You have the right to:

  • Ask what data we have about you

  • Ask us to update or correct wrong information

  • Ask us to delete your data (unless required for legal reasons)

  • Unsubscribe from emails or promotional messages anytime

To use any of these rights, please contact us using the information at the end of this policy.

7. Data Storage Duration

We keep your personal information only as long as needed for:

  • Completing your orders

  • Handling returns or refunds

  • Keeping legal and tax records

  • Sending updates if you choose to stay subscribed

Once your data is no longer needed, we delete it securely.

8. Children’s Privacy

Our website and products are meant for people 18 years and older. We do not knowingly collect or store information from children under 18. If we learn that a child’s data has been shared with us by mistake, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website. If we make big changes, we will inform you through email or a notice on the website.

We recommend reviewing this page regularly to stay informed.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, feel free to contact us:

Gemsure – Customer Support
Email: info@gemsure.com
Phone/WhatsApp: +91 7201822195
Location: 2ND FLOOR, KHODAL KRUPA BUILDING, T.P.-4, F.P,- 184,, Mohan ni Chawl, 395006 Surat Gujarat, India

We’ll be happy to help you with anything related to your privacy or data.

Thank you for trusting Gemsure with your information. We promise to respect your privacy and protect your data with care and honesty.

Gemsure – Where your shine begins.